Frequently asked questions

How long does it take for my order to arrive?
Once your order is placed, we need 1 to 3 business days to process and prepare it for shipment. Delivery times typically range between 7 and 14 business days, depending on the destination country and the specific product. We offer worldwide shipping, including from Madrid to London and Spain to the UK, and guarantee delivery to all countries.

Can I return my products?
You may return products within 14 days of receiving your order, provided they are in their original condition and packaging is intact. Unfortunately, if more than 14 days have passed, we will not be able to offer a refund or exchange. Please contact our customer service first to receive return instructions.
Note: Return shipping costs are the customer’s responsibility.

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track your order by clicking the Track & Trace button in the menu. Please note it may take some time for tracking information to appear.

How do I know if a product will fit me?
We provide a size chart for each product to help you choose the correct size. If you have any doubts, feel free to contact our customer service for sizing advice. We always recommend carefully reviewing the sizing information before placing your order.

How can I contact customer service?
You can email us at info@soleofootwear.com. Our customer service team is available Monday to Friday from 9:00 AM to 6:00 PM, and Saturdays and Sundays from 10:00 AM to 3:00 PM. We guarantee a response within 24 hours.